Upcoming features

We're constantly improving FreeRangeFeedback. These are the features we've got in development. If there's something here that's really important to you, please rate it. We use these ratings to prioritise what gets done next.
  • Notifications sent the instant your user leaves feedback
  • Sent directly to you by email

When users leave feedback, it can be very time sensitive. Many online transactions happen instantaneously, which can lead users to expect an instant response. If you want to respond to your users right away, to address whatever problem they're having so they can get on enjoying your web service or purchasing your products, our notifications services will help you keep right up to date.

  • Messages sent out over low-cost instant messaging platforms
  • React to user feedback in seconds

Sometimes email just isn't fast enough! Our Skype messaging service will ping you a link to your users' feedback right away so that you don't miss a trick.

  • See how users are moving around your site as it's happening
  • Send them messages live
  • No chat window. No 'paging customer service'. Just simple notes right there on the page they're looking at.

While the web makes your service available to the whole world, it can be a distant inhuman experience. Sometime you want to interact with your customers and tailor the message your presenting to them online with special offers, promotions, discounts or just advice to help them find what they're looking for. Our live preview feature let's you see what's really happening with your users, and interact with them in a non-invasive way.

  • Visually track user activity on your site
  • See what they did before they left their feedback
  • Understand users' feedback in a deeper way by walking in their shoes

Feedback can seem out of the blue. Comments from unhappy customers can seem disproportionate with some sense of what happened to them that led to their complaint. FreeRangeFeedback gives you the chance to see what got them all riled up so you can better address their feedback.